Contact Us

There are multiple ways to obtain information about your account, make account transactions, and receive answers to questions you have about the Plan. Smith College and Voya want to make it as convenient as possible for you to take advantage of the valuable benefit available to you under the Smith College Defined Contribution Retirement Plan. This means providing you with the service options you want, when you want them.

Human Resources Contact

Tina Benoit
Email: tbenoit@smith.edu
Phone: (413) 585-2275
Fax: (413) 585-2284 

Voya Financial Services

Local Service

Individual support including financial and investment education is available from your local Voya representative, Mary Ellen Gordon,* CRPC, CIS, CEBS, CFS. To contact Mary Ellen, please call her directly at (860) 580-1624 or e-mail her at MaryEllen.Gordon@voyafa.com or make an appointment online.

*Securities and investment advisory services offered through Voya Financial Advisors, Inc. (member SIPC)

Customer Services

You can obtain account information and make changes to your account by talking with Voya Customer Service. To speak with an Associate, dial 1-800-584-6001 and press “0” at the prompt. Associates are available to assist you Monday–Friday, between 8 a.m. and 9 p.m. eastern standard time.Through Voya Customer Services, you can:

  • Make account-balance and transaction inquiries
  • Obtain investment option performance history
  • Review and update your personal profile
  • Request a change in the way your future contributions are invested
  • Request a change in the way your current account balance is invested
  • Make changes to your beneficiary designation
  • Review withdrawal options, terms, and conditions—taxes, penalties, timing of withdrawals
  • Obtain withdrawal and other account-service forms
  • Request a printed account statement
  • Obtain Internet assistance
  • A confirmation will be sent to you for all Customer Service–initiated financial transactions.

    Voice Response System

    You can obtain account information and make changes to your account by calling our 24-hour, toll-free Voice Response System. To access your account, you will need a touch-tone phone and your Social Security number and Personal Identification Number (PIN). To access the Voice Response System, call 1-800-584-6001 and press “1” at the prompt.

    Through the Voice Response System, you can:

  • Make account-balance inquiries
  • Execute investment-allocation changes
  • Transfer among investment options
  • Change your Personal Identification Number (PIN) or request your PIN by mail
  • Request a printed account statement
  • Review your personal profile
  • A confirmation will be sent to you for all telephone-initiated financial transactions.

    Internet Access

    To obtain account information and make changes online, log in to your account. To access your account, you will need your User ID and password.* 

    Through Account Access online, you can:

  • Make account-balance and transaction inquiries
  • Obtain investment option performance history
  • View your quarterly statement
  • Update or change your beneficiary information
  • Execute investment-allocation changes
  • Transfer among investment options
  • Delete pending transactions
  • Retrieve withdrawal paperwork (created by Voya Customer Service)
  • A confirmation will be sent to you for all Internet-initiated financial transactions.

    *First-time users will be asked to fill out a brief registration form. This form will prompt you to create a personalized User ID and password that will be used to access your account(s). You will need your Social Security number and Personal Identification Number (PIN) to complete the registration process.

    Special Needs Assistance

    TTY: (800) 855-2880
    ACSII: (800) 855-2882
    Telebraille: (800) 855-2883

 

Not FDIC/NCUA/NCUSIF Insured I Not a Deposit of a Bank/Credit Union I May Lose Value I Not Bank/Credit Union Guaranteed I Not Insured by Any Federal Government Agency 

Insurance products, annuities and retirement plan funding issued by (third party administrative services may also be provided by) Voya Retirement Insurance and Annuity Company ("VRIAC"), Windsor, CT. VRIAC is solely responsible for its own financial condition and contractual obligations. Plan administrative services provided by VRIAC or Voya Institutional Plan Services LLC ("VIPS").  VIPS does not engage in the sale or solicitation of securities. All companies are members of the Voya® family of companies. Securities distributed by Voya Financial Partners LLC (member SIPC) or third parties with which it has a selling agreement. Custodial account agreements or trust agreements are provided by Voya  Institutional Trust Company. All products and services may not be available in all states.